Yep, pretty normal.
How long has it been since you joined?
Additionally, questions regarding your membership and merchandise orders should be sent to: firstname.lastname@example.org
Reference your order number, the date of your order, email address, etc.
It may take a bit of time for a response, but hang in there.
I joined in 2002 and certainly got my stuff. Took a month :) but i got it.
Took me 3 months to get in 2006
I joined in 2007 and still have not received my stuff! Or I lost it in all these years. Don't know which one.
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